1. Acceptance of Terms

By accessing the DMrix website, submitting a service inquiry, signing a Project Proposal, making an advance payment, or using any DMrix service in any capacity, you acknowledge that:

If you do not accept these Terms, you must immediately discontinue use of the DMrix website and services.

• You have read and understood these Terms in their entirety
• You have the legal authority to enter into a binding agreement (either personally or on behalf of a corporate entity)
• You agree to be bound by these Terms and all applicable policies referenced herein
• If you are acting on behalf of a company or organisation, you warrant that you are duly authorised to bind that entity to these Terms

2. Website Use and Prohibited Conduct

The DMrix website is provided for lawful informational and commercial purposes only. By accessing the website, you agree not to:

DMrix reserves the right to monitor website usage and to restrict or terminate access to any user who violates this clause, without notice and without liability.

• Use any automated tools, bots, scrapers, or crawlers to collect data from the website without DMrix's prior written consent
• Attempt to gain unauthorised access to any part of the website, server, database, or administrative systems
• Introduce viruses, malware, ransomware, trojans, or other malicious code into the website or its infrastructure
• Engage in conduct that disrupts, overloads, or impairs the performance of the website or its servers (including DDoS attacks)
• Reproduce, duplicate, copy, sell, or exploit any portion of the website's content without express written authorisation
• Impersonate DMrix, its personnel, or any other person or entity
• Use the website in a manner that infringes any applicable law, regulation, or the rights of third parties

3. Intellectual Property — Website Content

All content on the DMrix website — including but not limited to text, graphics, logos, design elements, icons, images, audio or video clips, data compilations, and software — is the property of DMrix or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the website content solely for the purpose of evaluating or engaging DMrix services. This licence does not permit you to:

• Download, reproduce, or distribute website content for commercial purposes
• Modify or create derivative works based on website content
• Remove or obscure any copyright, trademark, or proprietary notice from website content
• Use DMrix's name, logo, or branding in any manner without prior written consent

4. Accuracy of Information

DMrix endeavours to ensure that all information published on its website is accurate and up to date. However, DMrix does not warrant or represent that website content is error-free, complete, or current at all times. Pricing, service offerings, and availability are subject to change without prior notice. You should contact DMrix directly to confirm current service details and pricing before making any commercial decisions based on website information.

5. Service Quotations and Proposals

Quotations and proposals issued by DMrix:

• Are valid for a period of thirty (30) days from the date of issue unless otherwise stated
• Are based on the scope of work described therein and do not cover any additional requirements identified after acceptance
• Are subject to adjustment if the Client provides materially different requirements after acceptance
• Do not constitute a binding contract until countersigned or confirmed in writing by an authorised representative of both parties, or until an advance payment is received by DMrix

6. Pricing and Tax

All prices quoted by DMrix are exclusive of Goods and Services Tax (GST) and any other applicable taxes, unless expressly stated otherwise. GST will be charged at the prevailing rate in accordance with Indian tax law and will be itemised separately on invoices. International clients may be subject to local tax obligations in their own jurisdiction, which are entirely their responsibility. DMrix reserves the right to revise its standard pricing schedule at any time; revised pricing applies to new projects only and does not affect Projects already under contract.

7. Quality Assurance and Acceptance

DMrix conducts internal quality assurance reviews on all Deliverables prior to delivery. Upon delivery, the Client should review Deliverables and provide written feedback or approval within the review period specified in the Project schedule (or five (5) business days if not specified). Deliverables that are not formally rejected within the review period, or that are put into productive use by the Client, are deemed accepted. Post-acceptance, any rectifications will be assessed against the original scope and may be chargeable if they constitute new requirements rather than genuine defects.

8. Post-Delivery Support and Warranty

Unless a specific maintenance or support agreement is in place:

DMrix provides a complimentary bug-fix period of fourteen (14) days following final delivery of each Project, covering defects that are directly attributable to DMrix's work and exist at the time of delivery.

This warranty does not cover issues arising from Client modifications to Deliverables post-delivery, third-party plugin conflicts introduced by the Client, hosting environment changes, or user error.

Requests for support, enhancements, or new features beyond the warranty scope will be quoted and billed separately under a maintenance or retainer arrangement.

9. Data Backup and Recovery

DMrix recommends that all Clients maintain independent, regular backups of their website data, databases, and media files. While DMrix may assist with backup configuration as part of a maintenance plan, DMrix is not liable for data loss resulting from:

• Third-party hosting provider failures or outages
• Client-side errors, accidental deletion, or unauthorised access
• Malware, hacking, or cyberattacks targeting the Client's own hosting environment
• Failure to renew hosting, domain, or backup service subscriptions

10. Non-Solicitation

During the term of any active engagement and for a period of twelve (12) months following its conclusion, the Client agrees not to directly or indirectly solicit, recruit, or hire any DMrix employee, contractor, or sub-contractor who was involved in the Client's Project, without the prior written consent of DMrix. Breach of this clause entitles DMrix to claim liquidated damages equivalent to six (6) months' salary or contracting fees of the individual concerned.

11. Social Media and Public Statements

The Client shall not make any false, defamatory, or misleading statements about DMrix on social media platforms, online review sites, or any other public forum. The Client agrees to raise any service concerns directly with DMrix through official channels before publishing any public statement about DMrix services. This clause does not restrict the Client's right to make genuine, honest, and balanced reviews of DMrix services.

12. Anti-Spam and Acceptable Use

DMrix strictly prohibits the use of any DMrix-developed platform, website, or email infrastructure for:

Violation of this clause will result in immediate suspension of services without notice and may be reported to relevant regulatory authorities.

• Sending unsolicited bulk email (spam) in violation of applicable laws
• Distributing phishing content, malware, or deceptive communications
• Promoting illegal products, controlled substances, or prohibited services
• Content that is obscene, defamatory, discriminatory, or violates applicable community standards

13. Relationship of the Parties

DMrix is an independent contractor and not an employee, agent, partner, or joint venture partner of the Client. Nothing in these Terms creates an employment relationship, agency relationship, or partnership between the parties. DMrix retains full discretion over the manner and means by which it delivers its services, subject to achieving the agreed outcomes.

14. Compliance with Laws

Each party is independently responsible for complying with all laws and regulations applicable to their respective business activities, including without limitation: data protection law, anti-money laundering regulations, consumer protection legislation, intellectual property law, and applicable industry-specific regulations. The Client specifically warrants that its business operations, and any content or materials supplied to DMrix, comply with all applicable laws.

15. External Links and Third-Party Content

The DMrix website may contain hyperlinks to third-party websites for the convenience of users. DMrix has no control over and accepts no responsibility for the content, privacy practices, or availability of third-party websites. The inclusion of a link does not constitute DMrix's endorsement of the linked website or its operator. Access to third-party websites is entirely at your own risk.

16. Entire Agreement and Order of Precedence

In the event of any conflict or inconsistency between these Terms and any Project-specific Proposal or Statement of Work, the Project-specific document shall prevail to the extent of the conflict for that Project. This Legal Documentation as a whole supersedes all prior verbal or written representations, understandings, or agreements between the parties relating to its subject matter.

17. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable, while preserving the original intent of the parties to the greatest extent possible.

18. Waiver

No delay or failure by DMrix to exercise any right or remedy under these Terms shall constitute a waiver of that right or remedy or any other right or remedy. A waiver is effective only if expressly given in writing and signed by an authorised representative of DMrix.

19. Updates and Modifications to These Terms

DMrix reserves the right to modify these Terms at any time to reflect changes in applicable law, business practice, or service offerings. Material changes will be communicated to active clients via email and will be published on the DMrix website with the revised effective date. Your continued use of DMrix services following the effective date of any change constitutes acceptance of the revised Terms. Where changes materially affect ongoing projects, DMrix will provide a minimum of fifteen (15) days' notice.